Owner and President. Accountable for corporate, client and customer success. Compass Star Consulting, LLC (COMPSTAR) is devoted to customer growth through the development and improvement of business outcomes. We support IT service management best practice through certification training and customer focused consulting. COMPSTAR also supports business growth via program and project management, proposal development support, audit support, process development and continual improvement. Compass Star Consulting, LLC is an independent service disabled veteran owned small business.
Senior Consultant providing standards and framework based best practice guidance and assistance to commercial, federal and state clients in the United States and Canada. Project manager and team lead for onsite consulting team engagements. Plans, organizes and conducts process and service maturity assessments and requirements analysis. Provides guidance on design and implementation of service management strategy, leads implementation efforts and provides training design and delivery support services to enable client success.
Provided expert management advice and implementation assistance to clients. Enabled successful establishment and implementation of IT Service Management training and training support operations. Evaluated and recommended training materials and training delivery methods. • Established guidelines for training and training support operations. • Provided best practice processes for requirements definitions. • Enabled client to successfully achieve Accredited Training Organization (ATO) status.
Director responsible for leading training, organizational learning and development activities for a 2500 team members supporting a global customer base in excess of 76,000 personnel. Provides training and development support to US Combatant Commands and numerous Federal and State civil agencies. Directly manages business unit and individual training programs, as well as enterprise IT management process improvements via the ITIL V3 and ISO/IEC 20000 Service Management processes. Program Manager for an ISO 9001:2008 registered quality managed program. Leads, develops, plans and conducts ISO and ITIL certification programs, seminars and training courses and audits. • Personally trained over 200 people in ITIL Foundations with 97% first time certification pass rate. • Successfully transitioned the EITC program to the Enterprise-wide Quality Management System. • Training initiatives are on track to provide over $1 million in cost avoidance/profit in 2011.
Director responsible for leading quality assurance, process improvement and professional development activities for 1500 team members supporting a global customer base in excess of 74,000 personnel. Provide support to the global Special Operations Forces Information Enterprise’s (SIE); US Central Command, and various federal civilian agencies. As ISO Management Representative, directs improving and expanding scope of ISO 9001:2008 registered quality management system. Directly manages business unit and individual improvement and training programs, as well as enterprise IT management process improvements via the IT Service Management processes. Plans and conducts ISO 20000-1:2005 Information Technology – Service Management implementations and audits. Develops and teaches ISO and ITIL Foundation Certification courses. • Quality system exceeded expectations, passing every external audit for over seven straight years. • Personally trained over 1000 people in ITIL Foundations with a 98% first time certification pass rate. • Saved over $3 million per year since 2006, improving the bottom line by nearly $1 million per year.
Program Director leading support for the US Special Operations Command’s Special Operations Forces Information Technology Integration Facility (SIF). Planned, directed, scoped, coordinated, and managed the systems integration and implementation process, to include: computer systems engineering and analysis, hardware and software integration and customization operations, and product testing and evaluation. Lead a technical team of 21, providing systems integration concept design, testing, evaluation, planning; architecture development; acquisition documentation, network configuration, and regression testing support for worldwide deployment and implementation of the US Special Operations Command Research Analysis and Technical Evaluation System (SOCRATES), and related Special Operations Forces (SOF) Command, Control, Communications, Computers, and Intelligence (C4I) systems. • Saved a failing program, expanded the scope of contract operations by 330% (from 6 to 21 people). • Completed 10 major systems baseline integration projects, and fifteen significant systems upgrades, each ahead of schedule and under budget. • Reduced the systems integration, test, and delivery process from 18 months to less than 6 months. • Led his team to four “Team of the Quarter” and numerous individual performance recognition awards.
Deputy Group Commander/Army, 93rd Air Operations Group, Assistant Deputy Wing Commander, 93rd Air Control Wing (JSTARS), and Deputy Commander, U.S. Army Joint STARS (JSTARS). Directed, coordinated, managed, evaluated, and implemented plans, policies, programs, and procedures ensuring effective world-wide employment of Joint Surveillance Target Attack Radar (JSTARS) air and ground components. Developed highly successful systems deployment, operations, and employment strategies for US and NATO operations in the Balkans, and US joint and allied operations in Korea. Coordinated, managed and evaluated plans, policies, programs, and procedures ensuring effective worldwide employment of 1200 - 1500 personnel and state-of-the-art technical systems and resources in excess of $750 million. Led exceptional mission operations and implementation programs at customer sites, ensuring effective systems employment, saving lives and exceeding operational requirements. • Developed policy, plans, procedures, and employment standards that improved system performance by over 200%. • Established unit and system benchmarks for successful employment during crisis operations in The Balkans and Asia. • System implementation exceeded all performance goals and objectives, increasing customer capabilities by over 100%. • Employment strategy and planning initiatives were critical to unit earning two Air Force Outstanding Unit Award citations prior to declaring initial operating capability.
Directed all aspects of organization mission including all: logistics, administration, personnel, security, information systems, quality, telecommunications, mission operations, and the physical plant. With a senior staff of seven, and four subordinate unit commanders directed the daily operations of 650 personnel, a $20 million operating budget, and $1 billion in resources. • Established the organization “from the ground up.” Planned, directed, and managed all start-up processes including: LAN/WAN layout, communications, computers, and physical plant, as well equipment and work site configurations. • Planned and managed the flawless transfer of property and equipment valued in excess of $850 million dollars. • Established quality control and review procedures, which lead to 100% on time, error free actions and programs. • Developed information system requirements and programs that placed the unit five years ahead of the entire Army.
Education Specialist (EdS)
Concentration: Leadership in Curriculum and Teaching
Master of Science (MS)
Concentration: International Relations
Bachelor of Arts (BA)
Concentration: History
Activities: - Cadet Commander, Army ROTC - Member, University Presidents Council - Member, Greek Council - President, Upsilon Beta Lambda Fraternity - Distinguished Military Graduate (DMG), 1981 - Loyola University President’s Award, 1981 - Alpha Sigma Nu, National Jesuit Student Honor Society, 1981 - George C. Marshall Foundation Outstanding ROTC Cadet Award, 1981 - Outstanding ROTC Cadet Award, National Defense Transportations Association, 1981 - National Society of the Scabbard and Blade, 1980 - Blue Key, National Leadership Honor Fraternity, 1980 - Phi Alpha Theta, International History Honor Society, 1980 - Distinguished Military Student (DMS), 1980 - US Army Superior Cadet Award Medal, 1980 - Army ROTC Enlisted Academic Scholarship, 1979 – 1981
Associate in Science (AS)
Concentration: General Studies
Aviation and Aerospace, History, Heraldry, Political Science, International Affairs, Fiction, Science, Information Technology, Movies, Music, Reading, Travel and Culture
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